Ayu Nonik

The things that we must be know are: 1st, pick up the phone before 3 times ringing 2nd, we must be polite and smile when answering the phone call. 3rd, we always following the standard of procedure of work place or company or training place( when we as a trainee ). The example conversation when handling the guest reservation are: -( When the phone ringing and you pick up the telephone ) Reservationist: Good Morning, Reservation Section, Ayu speaking, how may i assist you? Guest: Good morning, i'd like to reserve a room please.. Reservationist: Certainly ma'am, may i know for when please?. Guest: for 14th february 2020 please until 16th of february 2020 please.. Reservationist: certainly ma'am, wait a moment please, i'll check in the system first for the availability. Guest: yes please. ( After checking the availability ) R: thank you for waiting ma'am, i'm happy to inform you that we have room available for 14th until 16th february 2020, there a...

KATA PENGANTAR       Puji Syukur penulis panjatkan kepada Tuhan Yang Maha Esa yang telah melimpahkan rahmat-Nya sehingga penulis selaku siswi SMK Pariwisata Dalung dapat melaksanakan Study Banding serta dapat menyelesaikan laporan dengan tepat waktu.       Pelaksanaan Study Banding merupakan sebuah konsep belajar yang dilakukan di lokasi dan lingkungan berbeda yang merupakan kegiatan yang  lazim dilakukan untuk maksud peningkatan mutu, perluasan wawasan, perbaikan sistem, penentuan kebijakan baru, perbaikan peraturan perundangan, dan lain-la i n. Dalam penyusunan laporan ini, tidak sedikit hambatan yang penulis hadapi. Namun penulis menyadari, bahwa kelancaran dalam penyusunan laporan ini tidak lain adalah berkat dari bantuan dan bimbingan dari bany a k pihak.       Laporan ini penulis sajikan berdasarkan pengalaman yang penulis dapatkan selama melaksanakan Study Banding. Dengan penuh kesabaran akhir...

“ Celebrating Youth Pledge Day” Om Swastyastu, The honorable the judges. And all the blissfull youngsters, and audience. Today, we’re going to celebrate again that historical day, namely “Youth Pledge”. Therefore, I’m grateful, let’s extend our prayers to Ida Sang Hyang Widhi Wasa, the one and almighty, so that all of us, especially for youth generation could be given the power phisycally and mentally  in carrying on the stuggle in developing the nation to achieve a better life in the future. On this occasion, I would like to deliver a speech in commemoration of youth pledge day to re-mind us back to the spirit of unity. Ladies and gentlemen, Eighty nine years is a quite long time and journey for a generation of our nation that time. On October, 28 th 1928 past, the Indonesia youths from all the elements of society gathered in Jakarta. They said a resolve in a pledge known as “ Youth Pledge”. The contents of the youth pledge are 1.       K...