Contoh percakapan penanganan reservasi dalam bahasa Inggris^^
The things that we must be know are: 1st, pick up the phone before 3 times ringing 2nd, we must be polite and smile when answering the phone call. 3rd, we always following the standard of procedure of work place or company or training place( when we as a trainee ). The example conversation when handling the guest reservation are: -( When the phone ringing and you pick up the telephone ) Reservationist: Good Morning, Reservation Section, Ayu speaking, how may i assist you? Guest: Good morning, i'd like to reserve a room please.. Reservationist: Certainly ma'am, may i know for when please?. Guest: for 14th february 2020 please until 16th of february 2020 please.. Reservationist: certainly ma'am, wait a moment please, i'll check in the system first for the availability. Guest: yes please. ( After checking the availability ) R: thank you for waiting ma'am, i'm happy to inform you that we have room available for 14th until 16th february 2020, there a